Frequently Asked Questions

 

There are many questions you may have when it comes to considering new apparel. We welcome all questions and queries if you are a new customer or and existing customer seeking some answers.

Below are some of the questions we get asked a lot. So we have decided to give some insight around these to assist you in your process.

 

How long is the wait time? As a rule we will receive most items between 6-8 weeks (off peak period) from the time the order is placed with the factory. However there are things that can delay an order or have an oder delivered in a shorter time frame. At the time of order if its a peak period then this may fall into the 8-12 week time frame. Peak Period is October through to March. Chinese New Year can affect orders as well if you place order close to February. It also depends on the apparel you are ordering and the quantity of items being ordered. We will keep you up to date the process and the expected delivery of your order.

Please know and understand these time lines as they are vital to your ordering process and expectations.

Is there a minimum order on items? Yes there is a minimum. Pretty much in all our garments a minimum of 15 items is the required quantity. Anything below that number could potentially be done but that depends on the item being ordered. If you are after 5-6 custom made items you will pay more per item as opposed to an order of 50 items etc. We suggest to try and meet thee minimum to help keep you cost down.

All sublimated Items are min order qty of 15 per item.

All cut and sew items are a min order qty of 30 per item.

What is sublimation? Sublimation is the process/combination of heat printing and pressed onto a fabric. A white based fabric is laid out as a base, a wheel with customers design is rolled onto the white fabric. Once it drys, the fabric is cut and then stitched together. This process allows for many colours/logos as well. This process allows all kinds of prints to suit the customers design.

What is cut and sew? Cut and sew simply means each item of fabric is cut separately and sewn together. It's not just one piece of material. Cut and sew polos, hoodies, jackets ( the heavier items) are popular choice for business looking for a professional look.

Do we manufacture garments for all sports? Yes we cater to all sports. There are some sports that have some quirky garments however we will always do our best to source the item for you. AFL, NRL, Basketball, Hockey, Netball, Rugby Union, Cricket, Soccer, Athletics are just some of the sports we make garments for.

Can I have an order sent direct to me to my club, business, organisation or home address? Yes we are able to post items direct to you desired address. The freight costs are calculated and included in your quote that you will receive upon your enquiry.

Do we do screen printing? Yes we offer this service. It really depends on the order if its required etc but in most cases we will screen print during the manufacturing process at our factory. We have other solutions if urgent. Many customers will want cotton tees with club logo or a team name. We can offer this and this is priced upon enquiry.

Do we offer embroidery? Yes all cut and sew items in the range will have embroidery. If embroidery is required by a customer on a sublimated item we can offer this and offer a price in accordance with the garment.

Shipping: Shipping is calculated into your quote and most cases the cargo is delivered by air. We will also do our best to deliver items that are most suitable to the client.

Payment Method: It's very straight forward. Once the order is officially placed you will receive an invoice and upon receiving that invoice 50% will need to be paid. This is to get the order going. We ask all client to follow this process to stop any delays. Once the order is completed and made and before we ship back to Australia we require the remaining 50% to be paid.

Thanks from the LRF Team. Any further questions please contact Brent or Luke

brent@lrfsport.com.au - luke@lrfsport.com.au

 

 

 

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5/1089 Kingsford Smith Drive, Eagle Farm, Queensland, Australia, 4009